FAQ

I live in Maplewood, NJ, with my family, our three cats, and my dog Phoebe, who is a Scotch Collie.

I founded our local classic car club, and have been restoring my 240Z for a while now.

I collect guitars and records, and my daughters and I are archers.

Mostly, I do…

Strategic Experience Design
Customer Experience Strategy
Design Thinking
Service Design
UX for Artificial Intelligence

…but also…

Research & Development
Strategic Insights & Visions
Rapid Value Realization
Field Research
Ethnography

…as well as…

Cross-Functional Leadership
Establishing Cross-Functional Teams
Development & Coaching
Program Strategy & Planning
Change Management

A selection of the companies I've worked with…

Citi

Comcast

Emirates Airlines

Ford Motor Company

HBO

Intrawest

JetBlue

Johnson & Johnson

NBCUniversal

The State of New York

Otsuka

Rithm Capital

Salesforce

San Diego Tourism Authority

Target

Toyota

The US Military Academy at West Point

Google Sites

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